Terms of service

Terms of Service

Overview

This website is operated by Tang Towels. Throughout the site, the terms “we”, “us”, and “our” refer to Tang Towels.

By visiting our website and/or purchasing from us, you agree to be bound by these Terms of Service, including any additional policies referenced within them.

If you do not agree to these Terms, you must not use our website or services.

1. Online Store Terms

By using this website, you confirm that:

  • You are at least the age of majority in your country or region
  • You will not use our products for any illegal or unauthorised purpose
  • You will not violate any laws in your jurisdiction through use of our website

Any breach of these Terms may result in immediate termination of services.

2. Products & Services

We make every effort to accurately display:

  • Product descriptions
  • Colours
  • Images
  • Pricing
  • Availability

However:

  • Colours may vary depending on device displays
  • Product images are for illustration purposes
  • Availability may change without notice

We reserve the right to:

  • Limit product quantities
  • Discontinue products at any time
  • Refuse or cancel orders where necessary

3. Pricing & Payments

All prices displayed are shown in the applicable store currency unless otherwise stated.

We reserve the right to change prices at any time without notice.

Payments are securely processed through trusted third-party providers including Shopify Payments, PayPal, Klarna, or other supported gateways.

Tang Towels does not store full payment card details.

4. Orders

Once an order is placed, you will receive an order confirmation email.

This confirmation does not guarantee acceptance of your order.

We reserve the right to:

  • Refuse or cancel orders
  • Limit quantities purchased
  • Cancel suspected fraudulent transactions
  • Contact customers for additional verification

If your order is cancelled after payment has been taken, a refund will be issued.

5. Shipping & Delivery

Estimated shipping times are provided for guidance only and are not guaranteed.

Tang Towels is not responsible for delays caused by:

  • Postal services
  • Couriers
  • Customs processing
  • Weather conditions
  • Events outside our control

Risk of loss and ownership transfers to the customer once the order has been handed to the shipping provider.

Customers are responsible for ensuring shipping information is correct at checkout.

6. Preorders

Certain products may be sold on a preorder basis.

By purchasing a preorder item, you acknowledge:

  • Shipping dates are estimates only
  • Delays may occasionally occur
  • Orders containing preorder items may ship once stock becomes available

Customers may request cancellation of preorder items before dispatch.

Once dispatched, standard returns policies apply.

7. International Orders 🌍

Customers ordering internationally are responsible for:

  • Import duties
  • Customs fees
  • VAT or taxes
  • Local handling charges

Tang Towels is not responsible for delays caused by customs or international shipping providers.

If an order is returned due to unpaid customs charges or incorrect address information, additional shipping fees may apply before resending.

8. Returns & Refunds

Please refer to our Refund Policy for full information regarding:

  • Returns
  • Refunds
  • Exchanges
  • Damaged items

Tang Towels reserves the right to refuse returns that do not meet our policy requirements.

9. Intellectual Property

All content on this website, including:

  • Logos
  • Branding
  • Product names
  • Images
  • Graphics
  • Website design
  • Written content

is the property of Tang Towels and may not be copied, reproduced, or used without written permission.

Unauthorised use may violate copyright, trademark, and other applicable laws.

10. User Conduct

You agree not to:

  • Use the website unlawfully
  • Attempt to interfere with website security
  • Upload malicious code or harmful software
  • Misrepresent your identity
  • Use automated systems to access the website without permission

We reserve the right to restrict access where misuse is suspected.

11. Limitation of Liability

To the maximum extent permitted by law, Tang Towels shall not be liable for:

  • Indirect losses
  • Consequential damages
  • Lost profits
  • Shipping delays
  • Product misuse
  • Technical website interruptions

Our total liability relating to any order shall not exceed the amount paid for the product purchased.

Nothing in these Terms excludes rights that cannot legally be excluded under applicable consumer law.

12. Disclaimer

Products sold by Tang Towels are intended for general household and aquarium-related use only.

We do not guarantee:

  • Uninterrupted website availability
  • Error-free operation
  • That products will meet every individual expectation

All products are provided “as is” and “as available”.

13. Privacy

Your submission of personal information through the website is governed by our Privacy Policy.

14. Changes to Terms

Tang Towels reserves the right to update or modify these Terms of Service at any time.

Changes will take effect immediately upon being posted on the website.

Continued use of the website following updates constitutes acceptance of the revised Terms.

15. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws applicable in the operating jurisdiction of Tang Towels.

Any disputes arising from use of the website or purchase of products shall be subject to the appropriate courts of that jurisdiction.

16. Contact Information

For any questions regarding these Terms of Service, please contact us through:

  • Email
  • Facebook Messenger
  • Website contact form

Thank you for supporting Tang Towels 🐠