Refund Policy

Returns & Refunds

At Tang Towels, we want you to be completely satisfied with your order. If there is an issue with your purchase, please contact us and we will do our best to help.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

• Items must be unused and in the same condition you received them
• Items must be returned in their original packaging where possible
• Proof of purchase/order number must be provided

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

Non-Returnable Items

We cannot accept returns for:

• Used towels
• Custom or personalised products
• Items returned outside the return window

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the issue

We will work quickly to resolve the problem.

Preorders

Preorder items are estimated shipping dates only and may occasionally change due to manufacturing or shipping delays.

Customers may request to cancel a preorder before dispatch for a full refund.

Once a preorder item has been shipped, our standard returns policy applies.

International Orders Policy 🌍

Tang Towels ships internationally where available.

Please note:

• International shipping times may vary depending on destination and customs processing
• Customers are responsible for any import duties, customs charges, taxes, or local handling fees applied by their country
• Tang Towels is not responsible for delays caused by customs or postal services outside of our control
• Shipping costs for international returns are the responsibility of the customer unless the item is faulty or incorrect

If an international parcel is returned to us due to unpaid customs fees or incorrect delivery information, additional shipping charges may apply before resending the order.

Refunds

Once your return is received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be processed back to your original payment method within 5–10 working days depending on your payment provider.

Shipping costs are non-refundable unless the return is due to our error.

Contact Us

For any return or refund enquiries, please contact us via:

• Facebook Messenger
• Email
• Website contact form

We aim to respond as quickly as possible.

Thank you for supporting Tang Towels 🐠