Shipping policy
Shipping Policy
Shipping Information
At Tang Towels, we aim to dispatch all orders as quickly and efficiently as possible.
Shipping times may vary depending on product availability, preorder status, weekends, holidays, and courier services.
UK Shipping 🇬🇧
Standard Shipping
Estimated delivery time:
2–4 business days
Standard shipping is available on most orders and is fulfilled using trusted delivery partners.
Express Shipping
Estimated delivery time:
Next business day where possible
Express orders are prioritised for dispatch; however, next day delivery cannot always be guaranteed due to:
- Courier delays
- Remote locations
- Weekends or public holidays
- Circumstances outside of our control
Orders placed after cut-off times may be dispatched the following business day.
International Shipping 🌍
Estimated delivery time:
Up to 1 month
International delivery times vary depending on:
- Destination country
- Customs processing
- Local postal services
- Import procedures
Please note:
- Customers are responsible for any customs fees, import duties, taxes, or handling charges applied by their country
- Tang Towels is not responsible for customs delays or international courier delays once the parcel has been dispatched
Preorder Items
Products sold on preorder will display estimated shipping timeframes on the product page.
Please note:
- Preorder shipping dates are estimates only
- Delays may occasionally occur due to manufacturing or freight timelines
- Orders containing preorder products may ship once all items are available
Customers will receive dispatch confirmation once their order has shipped.
Order Processing
We aim to process orders as quickly as possible.
Orders are generally processed:
- Monday to Friday
- Excluding weekends and public holidays
During launches, promotions, or high-demand periods, processing times may increase slightly.
Tracking Information
Where tracking is available, customers will receive tracking details via email once their order has been dispatched.
Please allow time for tracking information to update after dispatch.
Incorrect Shipping Information
Customers are responsible for ensuring all shipping details are correct at checkout.
Tang Towels cannot guarantee recovery or replacement of orders shipped to incorrect addresses provided by the customer.
Additional shipping fees may apply for returned or redirected parcels.
Lost or Delayed Parcels
If your order appears delayed or lost, please contact us and we will do our best to assist.
However, Tang Towels is not responsible for delays caused by:
- Courier services
- Customs processing
- Weather
- Postal disruptions
- Circumstances outside our control
Contact Us
For shipping enquiries, please contact us through:
- Facebook Messenger
- Website contact form
Thank you for supporting Tang Towels 🐠
